Info & Policies
Cancellation policy
In case of partial or total cancellation up to 14 days before the day of your arrival,
the hotel will not charge you a cancellation fee.
In case of partial or total cancellation 14 days up to 4 days before the day of your arrival, we will not charge you for the cancellation.
the hotel may charge you the amount of the deposit that you have paid in advance.
requested.
In case the customer cancels 4 days before the arrival date or does not pay the deposit
or does not show up or depart earlier, the hotel may charge 100% of the deposit amount as a cancellation fee.
of services.
The hotel reserves the right to adjust its rates in case of a change in the price of the stay.
taxes change.
In case of cancellation at any time due to force majeure (natural disasters,
If the hotel is cancelled due to force majeure (natural disasters, natural disasters, adverse weather conditions) up to your arrival, the deposit will be offset against
future reservation within 18 months.
The Non Refudable price list requires full prepayment immediately upon written notice of your arrival.
confirmation, where it cannot be refunded or offset.
Check In - Check Out
Arrivals at the hotel are from 15:00pm at noon until 23:00pm
Departures to the hotel take place from 08:00am to 11:00am
In case you want to check in earlier or you want to depart early in the
Please contact the hotel reception at
2426048894 , viber & what’s up +306975888672.
There may be extra charges
Reservations for groups
The hotel hosts, conferences, retreat & fitness groups, weddings and many social events.
events.
For your event please contact the events department by e-mail
mail at 12hotel@12hotel.gr and by phone at +30 6945 8459 994
Reception Service
The reception of the hotel is open from 07:30am to
01:00am. Emergency calls viber & what’s up +306975888672. We are at your disposal for
any information you may need about the hotel and the surrounding area!
Smoking
Smoking is not allowed in the rooms and public enclosed areas of the hotel.
Pets
Our Hotel is pet friendly so if you are travelling with your pet we can
accommodate it (we offer food containers and diapers) your pet can
be allowed to roam the outdoor common areas of the hotel. Charge per
50€ total stay per pet.
Extra bed options for young and old
- Built-in sofas: 20€ per night per person Children up to 12 years old
- Portable beds: 30€ per night per person Serves all ages
- Baby cot: Free Caters for infants or children up to 3 years old
Meals
You can enjoy your meals from morning to evening in the restaurant
4season on the first floor of the main building.
Our Greek breakfast is served from 08:00am to 11:00am.
From the all day day snack menu you can order room service or
or you can enjoy the endless blue of the Aegean Sea in our café or restaurant.
You can inform us about dietary choices or restrictions so that you are not deprived of food.
nothing from your habits.
Room service 8am-22pm with a charge of 5€ per order.
Winter habits
During the winter months we make sure that the fireplace in the room is fed daily free of charge.
The additional daily wood consumption is 5€ per hotplate.
Summer habits
Enjoy the coolness of the pool safely.
Children are always accompanied and the rules and regulations posted on the
in the pool area.
The pool is open from 11:00am-19:00pm.
Spa
- The use of electronic devices in the Spa area is not allowed.
- Drinks and food are not allowed in the Spa area.
- Please be at the Spa Reception 10 minutes earlier than your scheduled treatment time.
- In case of cancellation of treatment, you must inform us at least 24 hours before your
appointment. Otherwise you will be charged 50% of the price for this appointment. - For your own safety, the use of Spa facilities after drinking alcohol is not permitted.
- Please, before you visit the Spa area, insure your valuables (jewellery, money, etc.) in hotel
security areas. - In case of health problem or pregnancy, please consult a Spa consultant.
- Children under the age of 18 are not allowed in any area of the Spa.