A nice welcoming hotel in the middle of the woods. - The ideal location is complemented by the kindness of all the staff. Breakfast consists of a very complete and tasty buffet. The idea of snacks (well, by the way: well... read more done to Catarina, the chef!) is good and leaves the choice to opt for one of the many restaurants of Tsagarada.
My back enjoyed the very effective massage!
Walkers, the trails of the Pelion in the shade of chestnut trees delighted us; the company of horses and herds of goats in semi-freedom (a very nice patou made the guide) was fun.
The offer of a single stick offered at the reception could be expanded; there are more and more hikers joining the Pelion by plane or sticks are not allowed: area of improvement for the hotel.
Another lead? The cleanliness of the pool is definitely improveable!
In brief: We really liked our stay in Tsagarada and the hotel 12 months.

  Magical experience!!!  - There is no place like this.
It makes me feel peaceful and complete. All the family enjoyed excellent food, sports, sleep and spa!! The sense of living inside the... read more chestnut forest looking at the Aegean sea is unique. The combination of mountain and beech is magical. I would like to thank the kind staff for such wonderful survises. If you love fine malts you will have a nice experience at 12months.

  I wiil come again - Excellent stay
Perfect amenities, cleanes and service
The hotel is in a forest with a magic view of aegean sea
The breakfast was perfect and we enjoyed in on a... read more teracce
We also enjoyed the pool and the pool bar
Everything create a legentary enviroment, for relaxing in a high quality complex

  Disappointing - We enjoyed 3 nights at this hotel at the end of September 2024. Good location with some fabulous beaches nearby. The hotel recommended Milopotamus, which was charming. But we... read more preferred Plaka at Agios Ioannis, where you can drive almost down to the beach and park in the hotel car park.

The hotel itself was comfortable, especially the bed, but sadly there were too many negatives for us, and we would not recommend this hotel:

1) the staff were universally charming, but apart from the Albanian maintenance man, seemed to confuse this with customer service. The latter was sadly not what we expected for a 5 star resort. For example there were no cushions on our outside furniture, which were uncomfortable. We asked for some, but it did not appear. Also we had real difficulty with getting the hot water in the basin to work because the tap was very modern and over complicated. It also worked in a different way to the shower tap. It took us the best part of the day to get this explained to us, with one receptionist getting a bit irritated when we kept complaining, although she herself could not get it to work. The Albanian maintenance man was doing repointing on the wall outside our room. We were woken every morning by the chip chip of his hammer.
2) breakfast was very poor. Over stewed filter coffee which tasted like dish water, with Cappucino or Americano charged extra and not very good. Very little choice of Fresh Fruit. Eggs poorly cooked and ultra-processed bacon, sausage, cold meats and cheese. Stale bread.
3) the gym equipment was tired and in our view the weight machines were dangerous, with very loose wires.
4) although we had a junior suite, with separate sitting area, there was no TV in that area, you had to lie in/on bed.
5) the toilet was right next to the bed, in line with the head of the person sleeping on the right side.

  Beautiful  - The location is excellent, it is uphill and surrounded by mountains and trees, very peaceful and quiet.
Rooms are clean, beds are VERY comfortable.
There is a nice... read more pool but obviously it was closed for the winter.
The spa is very nice, you get to use the spa for an hour daily, and that includes the sauna, steam room and the jacuzzi. You can also get massages, face treatments and nail and hair services at a cost. Afroditi is excellent, very polite and friendly person.
Breakfast is included and it is excellent, very fresh bread and croissants and a wide variety of options.
In general, customer service is outstanding.
Our experience was excellent, however there is always room for improvement and here are some suggestions:

1. I’m not sure if that is the case for all the rooms, but definitely ours needs an extra hanger for the towels.
2. There are way too many switches for the lights in the rooms, we could never figured it out 🙂
3. We had a coffee the day we arrived, and even though the coffee was excellent, we didn’t go back just because the place “didn’t inspire us”. The decoration/vibe of the second floor is not nice and not cozy at all. For example, some walls have this wallpaper, some others are plain white it really needs some love.

  Some things not quite right  - Hotel was very nice, lovely views, pleasant village. Biggest disappoinment was the bed and in particular the pillows. The beds weren't very comfortable and the pillows were filled with chunky... read more foam. Not pleasant at all. For a place that bills itself as "luxury" they should have been feather.